Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you request a free assessment, fill out a form, or contact us. This may include your name, email address, phone number, property address, and details about your structural concerns.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Schedule and conduct structural assessments
• Send you quotes, reports, and service-related communications
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, conducting our operations, or servicing you, provided they agree to keep this information confidential.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of the website may not function properly without cookies.

6. Third-Party Services

Our website may use third-party services such as Google Analytics to help us understand how visitors use our site. These services may collect information about your use of our website, including your IP address.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Buildfix Group Pty Ltd
Email: info@buildfix.com.au
Phone: 1300 854 115

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.